Preface:
Going to a retail setting that a person is unfamiliar with is not the easiest and care free of tasks; this is understandable. The customer is not going to know where the desired item is immediately upon entering the store. However, there are specific traits that distinguish the self-sufficient customers from the ones that need their diaper changed before having their hand held all the way to the product.
CAN'T SEE THE FOREST THROUGH THE EMPLOYEE
The setting: A busy weekend day, several customers have found their way to the store, amazingly on their own without having a tether attached to their wrist on one end and the store on the other (Haha, I just reminded myself of those silly ass backpack-leash things for lazy parents again), the salesmen and cashiers are busy at work executing the daily tasks while trying to balance customer requests, the phones, and the mess left behind from customers evidently without the time for placing the item right back where they just pulled it from.
A customer walks in, and immediately looks for an employee. Why? - You ask? Well because they have no time or initiative to find the product themselves. They may or may not be in a hurry, but who cares? The employee is right in front of them and they most certainly will know exactly what he or she is looking for and exactly where to find it. However, the question uttering almost subconsciously (not a lot going on up there) is where are your shoes? Never mind that the whole back wall of the store is littered with shoes like a tinsel on a Christmas Tree.
Then the inevitable response, "On the ENTIRE back wall" which is followed by the customer replying, "Oh well could you show me where I can find these shoes?"(As the customer holds up the ad in the local paper). This questions elicits the following response from the employee: "All of the shoes on sale are located on the floor directly in front of the wall." Finally, the customer has one final statement, "Ok I need a size 10." The employee then ends with, "Ok. Go ahead and grab it right over there."
This situation happens over and over and over again until the salesmen wants to detach their ears to avoid it again. Really? You've gotta be kidding me. The powers that be gave you two eyes and one mouth for a reason. Take the hint. It is highly possible that a blind man could have found that shoes before this needy customer in Pampers. It is a strange concept that someone who has had one of their senses removed can more easily find their way than the human being who has been given everything their whole life. That gives me an idea.....Sorry closed my eyes and lost the keyboard. I'll have to get back to you. In the meantime, pull your head out of your ass.
Monday, September 14, 2009
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